Refund & Shipping Policy

**Return Policy**

* All sale purchases are **final** and **non-refundable**.
* We strive to ship all orders placed before **4:00 PM PST** on the same business day. However, shipping timelines are estimates and may be affected by carrier delays or unforeseen circumstances. Please note: **UPS ships on business days only**.
* **Next-day shipping** is available at checkout.

**Limited Return Policy**
Due to hygiene standards and the nature of our products, we operate under a **limited return policy**.

* Returns are accepted only for **unopened and unused items**.
* **Used products**, including **lash adhesives** and **tweezers**, are **non-returnable** and **non-refundable**.
* To request a return, please **contact us by phone at (704) 906-4543**. Approval is required before any return is accepted.
* If a return is not approved, the customer is responsible for return shipping if they opt not to exchange the product(s).
* **Full refunds** are **not provided** for used or opened products.

**Non-Refundable Items**
The following items are **non-refundable under any circumstances**:

* Lash kits
* Wholesale orders
* Mystery bags
* Lash Products
* Esthetic Supplies
* Handmade lash strips

**Shipping Information**

* Orders are shipped to the address provided at checkout. Please ensure all shipping details are accurate to avoid delays or lost packages.

**Return Requests**
To initiate a return or report an issue, please contact us via email at **[taylorsymoneco@gmail.com** within **48 hours of receiving your order**